We strive to use evidence-based practice, client feedback, and guidance to inform our services. In 2021, we conducted our second Community Health Needs Assessment (CHNA) to evaluate current services, population needs, and areas of improvement. Originally set for 2020, the survey was postponed due to COVID-19. Different from our first CHNA in 2016, we hired 5 individuals with lived experience of homelessness to administer the 251 paid surveys to people experiencing homelessness at various locations in our community.

In our next phase, we are working to share the results with other healthcare, public health, and service organizations to expose essential gaps in resources in our community and get their feedback. We hope this data will provide valuable insight through ongoing education, service, and systems change. One of the main reasons we want this data analyzed by the demographics we mentioned is because we believe this will highlight important disparities in the services.